We deliver every order with great attention. If you are’nt satisfied, please contact us. Together with you we will try and find a suitable solution.
When we get an order a digital proof is submitted for approval preceding the printing process. This digital proof is stringent. After approval Hilarius Design is not legally liable for accidental misprints (text mistakes, printer’s errors, wrong illustrations, colour differences, etc.)
If you have found a fault in the die-cutting, take a photo of the wrong die-cutting and mail your photo to firstname.lastname@example.org. Send three wrong products to Hilarius Design, Rozeboom 68, NL 1541 RK Koog aan de Zaan. Then we will check what is wrong. Together with you we will try and find a suitable solution.
On receipt of the photo and the wrong products the complaint proceedings will last one week. Within that time you will get our answer.